FAQ's

Q: Can I have one of your personalized products custom designed for me if I only have 1 store?
A: Yes. Depending on the item, a complete display holding between 2-4 of each name will give you a design suitable to your location.

Q: Would I have to purchase huge quantities?
A: No. All that is required is the purchase of a complete display.

Q: What if your display doesn't fit in my store?
A: Since we make our own displays, we can customize them to fit your space and décor.

Q: What if I want to put our store or area's name on your other items?
A: All of our items can be decorated to accommodate your needs. Call our office and customer service will explain your product options.

Q: How long does it take to produce a custom design?
A: Anywhere from 1-4 weeks, depending on ideas and samples provided by you.

Q: How long before I would receive my opening order?
A: On most items about 3 weeks after approval of the artwork. However, ceramic and glass items need 3-6 weeks for actual decorated samples sent to you for approval. Upon approval, another 6-8 weeks are needed to ship the first order.

Q: What about reorders?
A: Reorders are shipped within a week.

Q: Can I pick the names I want on my personalized rack?
A: No. Many manufacturers only do a handful of names, 72 or 96. We do over 200 names to accommodate a wider range of customers. Also, we periodically adjust our lists to reflect the changes in popularity of different names.

Q: I am a souvenir wholesaler and I would like to distribute some of your products. Do you have a distributor pricing program?
A: Yes. However, we don't have an all-purpose program as each product has different requirements, but we'll be glad to work with you on any item.

Q: What if I want a custom pewter piece, is this expensive?
A: Since every piece is different, it is impossible to quote a blanket price but we are known for reasonable pricing and quantities. Give us a call and we will be happy to discuss your needs with no obligation.

Q: How do you turn off the Radica games?
A: All Radica games have an "auto-off" feature. The games will automatically turn off after being idle for approximately 1 minute.

Q: Can we buy games directly from Casino Gifts & Games, Inc.?
A: Yes. Generally we are wholesale to retail accounts. However, we will sell the games at an average retail price to individuals.

Q: What is the maximum number of points I can get in Klondike Solitaire?
A: 5,999 points if you are using the timer, 745 points without the timer.

Q: How do I get the games out of demo mode?
A: Press New Game.

Q: On the Pocket Poker game, will I lose the points accumulated in one game mode if I switch to the other game mode?
A: Yes, you will lose the points accumulated.

Q: How do you get 10,000 points on the Pocket Slot Game?
A: For 10,000 points you must get three 7's in a row, all on the bottom line.